Refund Policy
Effective Date: August 21, 2024
1. Introduction
At Katsman.ch, we strive to provide high-quality web development and digital marketing services. This Refund Policy outlines our terms and conditions regarding refunds for our services. By engaging with our services, you agree to the terms outlined in this policy.
2. Service Fees and Payments
- Payment Terms: We require payment as outlined in our service agreement. Payment terms will be specified in the contract or invoice provided to you.
- Deposits: For certain projects, we may require a deposit before work begins. The amount and conditions of the deposit will be detailed in the service agreement.
3. Refund Eligibility
Refunds are evaluated on a case-by-case basis and are generally considered under the following conditions:
- Service Not Started: If you cancel a service before work has commenced, you may be eligible for a full refund of any payments made, minus any administrative fees.
- Work In Progress: If you cancel a service after work has begun, we will assess the work completed and issue a partial refund based on the percentage of work completed and the terms of the service agreement.
- Completed Work: Once a project is completed and delivered, refunds are generally not available. If you have concerns about the final deliverables, please refer to our revision policy outlined below.
4. Revision Policy
We offer a reasonable number of revisions as part of our service. If you require additional revisions beyond what was agreed upon, these may be subject to additional fees. If you are dissatisfied with the final deliverables, please contact us within 14 days of delivery to discuss your concerns. We will work to resolve any issues within the scope of the original agreement.
As a rule of thumb, we are committed to ensuring you are satisfied with our work and will strive to address any issues before considering the project complete.
5. How to Request a Refund
To request a refund, please contact us at:
Email: deni@katsman.ch
Phone: +41 76 751 77 55
Please provide the following information in your refund request:
- Your name and contact information
- A detailed description of the reason for the refund request
- Any relevant documentation, such as receipts or contracts
6. Processing Time
Refund requests will be reviewed and processed within a maximum of 14 business days. We will notify you of the outcome and any applicable refund amount. Refunds will be issued using the original payment method.
7. Exceptions
Certain circumstances may affect our ability to provide a refund, such as:
- Custom Work: For custom or bespoke work, refunds may not be possible once the project has commenced.
- Third-Party Costs: Costs incurred from third-party services or tools that are non-refundable are not eligible for a refund.
8. Contact Us
If you have any questions about our refund policy or need to discuss a refund request, please reach out to us:
Katsman.ch
Chemin Francois-Lehmann, 14
1218, Le Grand Saconnex
GE, Suisse
Email: deni@katsman.ch
Phone: +41 76 751 77 55